2023 Guelph Reader’s Choice Diamond Award Winner
Client Testimonials
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We worked with Rob Townsend to help us find a rental home. He is such an amazing agent to work with. He took the time to listen to our needs and wants and went above and beyond for us when it came to our first rental home. He did his due diligence and always gave us advice when it comes to the different homes we viewed. He made the whole process very smooth and easy. You cannot go wrong with picking him! Rob is a friendly and great guy!
Haley
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I worked with Rob Townsend over the last month. To say he was a dream to work with, would be an understatement. I was looking for a rental unit for my family and had specific requirements. Rob checked in with me frequently and sent listings that matched my criteria daily. Rob had my and my family’s best interest at heart from the beginning of the process until the very end. Rob was very accommodating, had a great knowledge of the current market and very trustworthy. We found our perfect place within just a couple of weeks and I couldn’t be more excited! I could tell by just speaking with Rob that he has a passion for what he does and he genuinely wants to do what’s best for his clients. I highly recommend Rob Townsend and I hope to work together in the future.
Aleksandra
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We recently used Rob Townsend for selling our property and buying a new home. He was very knowledgeable about the properties we visited and made the process simple, which made us feel at ease and that we were being well taken care of. It was a seamless buy-and-sell transaction. Rob was extremely professional, punctual, and reliable during what can be a stressful process. We couldn't have done it without you! We would recommend him to anyone looking for a great local realtor. Thank you, Rob, and the TW team for helping us achieve our new home goals!
Jill
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I would highly recommend Rob to help you find the right property. He took the time to find out what we needed and never pressured us to make any quick decision. He gave us the facts and allowed us to come to our own conclusions without constantly pressuring us. He spent many hours taking us around Guelph to view as many properties as we needed. He is a genuine guy and very committed to helping his clients. It was a pleasure to work with him. He is very responsive to texts, emails and phone calls. I always felt as though he was constantly working for us.
Melissa
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I’ve had the pleasure to work with the team at Trillium West, specifically Andrew Navarra and Rob Townsend, on our most recent move. As they say, changing homes can be one of the biggest financial decisions one makes and the process was made smoother with their help. They were always professional, articulate and helpful when we had questions (which was frequent and at any given time.) Practically always on the clock. They quite literally went above and beyond, acting as not only our agents but also caretakers, repairmen, interior designers… heck even therapists! They stressed that they would do what it takes to make our family happy and they delivered. The added bonus? We found a couple new friends. Thanks guys.
Chris
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We would like to take this opportunity to share our thanks and appreciation to our realtor, Rob Townsend. We recently transitioned to Independent Living for seniors and made the difficult decision to sell our Oshawa home. We interviewed a few realtors and promptly decided to hire Rob. He quickly ascertained the best strategy to coincide with the Oshawa real estate market. Rob went above and beyond is so many facets of listing and selling our home of forty plus years. He exceeded our expectations throughout the transaction from start to finish. Every detail was given the utmost attention and he made several trips to us in person with documents to be signed etc. He was always very sensitive to our needs as seniors. We are not from the "electronic signature" era and Rob was always understanding and accommodating. He gave us undivided personal attention throughout. Rob worked with us and for us! We are happy to say that our home sold quickly and over the asking price. We highly recommend Rob for any of your real estate needs; that is only if you want the utmost in professionalism and attention to detail. Rob Townsend is a realtor with a huge heart!
John & Rose
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Rob Townsend is the best Realtor I have worked with so far. Thanks Trillium West for connecting me to Rob when I called for your help. Within 10 days my house was leased over asking. I would recommend anyone in Guelph/Kitchener area to have Rob as your Realtor. It was great working with you Rob.
Vrutant
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We are so thankful we found Rob Townsend to help us with our move. Words cannot convey how much we appreciated his help and expertise. Rob was patient and positive with us through the process of finding the right home for us. We so appreciate all of the help during what could have been a much more stressful time. Highly recommend Rob Townsend to anyone looking to move.
Ashleigh
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Rob Townsend is a awesome real estate agent to work with! He is a great listener and we got everything we wanted in our house! Definitely recommend him and will use him for future properties.
Scarlett
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I highly recommend Rob Townsend from TrilliumWest group to be your next real estate agent! As a first-time home buyer, we were little (actually very) picky about what we want in our dream-home and Rob was extremely patient throughout the search. We visited ~30 properties with him, and he not only just showed us the properties but also provided us sound and trustworthy advice. In our first meeting itself he quickly understood which type of house can cater our requirements as he paid close attention to details which we shared with him and hence, we were able to close this deal during our 3rd visit itself, in every visit he showed us 9-10 properties depending on our availability. Throughout the process he was transparent, honest, professional, and kind. On top of that he never pushed us to bid for any and every property, he gave us our time to think and decide on whether we want to bid and for how much to bid. He also made sure that we get timely updates, answers to all our questions – in short, he was on top of everything. I absolutely recommend him to anyone looking for their dream home.
Sakshi
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Rob Townsend made our lives so much easier. We were looking to rent a home and we were pretty particular about what we needed. Who knew that looking to rent could be so stressful. Rob came to our rescue in every way possible. He kept us posted on new houses for rent that matched our criteria, he got us in to see them promptly and made it so much less stressful. He did all the leg work for us. We all work full time and were not able to look as much as we wanted, Rob handled it all with such ease. He is funny & caring and I would recommend him to anyone whether they are looking to rent or buy. All around great guy!
Candi-Lynne
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Rob Townsend helped us to find a rental property for our family. He made the entire process effortless. Would highly recommend Rob for any of your real estate needs!
Beth
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We recently worked with Rob to find a new rental home for our family. He coached us through preparing an excellent rental package and when we fell in love with the first house we looked at, he worked hard to make it happen. Thanks Rob!
Rachel
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Rob Townsend did an amazing job,he was there throughout the whole process,highly recommend. He is like family now, Thanks Rob!
Caroline
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Rob Townsend from TrilliumWest really helped me navigate through the rental process. I needed to find an apartment in Guelph from another province, which was extremely stressful, but once I started working with Rob, it became much easier. He always made sure to keep me up to date on what was happening throughout the process, and was quick to respond if I had any questions or concerns. I would definitely recommend him if you're looking for a realtor.
Courtney
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Rob Townsend was amazing! We were looking to rent for 2-3 months with no success and we met Rob through an ad online. He was amazing and continued to help us find properties afterwards. He was always on the ball sending us properties (some even before they were even listed), getting applications in, and getting us to showings as soon as we could! 10/10 could not recommend anyone better to help you look for your next home! Thanks so much Rob!
Sarah
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Within hours of our initial inquiry with TrilliumWest, we were quickly connected with Rob Townsend, who assisted my family and I in securing a new rental home in the Kitchener-Waterloo area. Rob was a pleasure to work with - highly communicative and professional. He was able to work with us to complete the necessary application process in a timely manner, which allowed us to secure a rental property that had gathered significant interest from other applicants. I have no problem at all recommending Rob as a real estate professional, or TrilliumWest as a brokerage, to anyone seeking to rent or purchase a property in the Kitchener-Waterloo/Guelph area. Thanks for all your help, TrilliumWest!
Shannon
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One week and one day after I had my first telephone conversation I was signing my lease for my new apartment. Rob looked at ads and messaged me with ones he felt were a good match for me. He went to the initial viewing, took detailed pictures. He then set up a viewing for the both of us to go together and drove me to it as I had lent my car to my mom while hers was in the shop. He advocated on my dog’s behalf when the landlord was a little iffy and concerned about possible damage so we had another visit where I brought my dog to meet the landlord. The following day we met to sign my lease, which he also drove me to. I would definitely recommend Rob Townsend to help find your new home. He is so friendly, communicates so well, he was very on top of everything and I don’t think there was a day that he did not update me on any information from the landlord and/or other possible listings. 5 stars for sure!
Elizabeth
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I couldn't be Happier! Rob Townsend was able to secure us AAA tenants within a week. He walked us through becoming first time landlords in these unprecedented times. Rob was fantastic and made the process an absolute dream, thinking of us every step of the way. I would enthusiastically recommend Rob to anyone for their real estate needs. We can't thank you enough Rob! :)
Sarah
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I couldn't be Happier! Rob Townsend was able to secure us AAA tenants within a week. He walked us through becoming first time landlords in these unprecedented times. Rob was fantastic and made the process an absolute dream, thinking of us every step of the way. I would enthusiastically recommend Rob to anyone for their real estate needs. We can't thank you enough Rob!
Sarah
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Rob helped with the sale of our condo and the purchase of a new home. He took the time to answer all of our questions and eased any of our concerns. He even moved boxes into the new house!! What a great experience. Definitely recommend using Townsend Real Estate for the sale/purchase of your home!
Richard